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Switchvox Extension Owner User Guide. 3. Contents. 1 Overview 8. 2 Setup 9. My Account 9. Voicemail and Web Suite Password 9. Language Setting This article is the guide to all Switchvox articles. Switchvox Appliance E-Series Quick Setup Guide Switchvox Extension User Documentation (/Main). Digium IP Phone User Guide provides info about the setup and use of Digium IP phones when a Digium Configuration Server is not in use.

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The admin console also offers quite a few other tools for businesses that want to embed specific apps into the phone. It has no traditional buttons or dialpad keys. In the Tools section, admins can access an IVR menu editor, create time settings, manage call recording, and set up event triggers. The Digium phones are designed to auto-provision the network settings and features of the Switchvox service. It also has an embedded dialer, which lets you dial from the desktop, though, if you use Outlook, then you can dial from a contact there as well.

Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. It has a 4. A secondary rule could direct calls to voicemail or your mobile phone after a specified number of rings.

Switchvox Paging Instructions

It’s easy to configure by inputting the basic information in the Setup wizard. Other tools include management of company contacts, rapid dial list, and a tool to develop apps for the Digium phones.

Setting up basic conference calls from the phone sets or mobile clients is also straightforward.

These features include video conferencingpresence management, instant chat, the ability to create call routing preferences, and the ability to flip easily between a desk phone and mobile device. This person will gather configuration information such as how many extensions are needed, what types mamual permissions different employees should receive, and what other features people in the organization might need.

Likewise, a Conference Room feature lets any user set up a meeting. Admins can create straight reports or build charts directly in Digium’s UI and output them either to Microsoft Excel or as XML files for easier integration into custom or third-party dashboards. At the high-end, the D80 Figure 2 is driven by a 7-inch, touch-screen display, and embedded menu options that divium render visualizations of voicemail, presence, contacts, and call handling capabilities.


Mitel offers a dozen different SIP phones. In the Setup section, an swihchvox can configure converged phones, Digium phones, feature packs, groups, permissions, settings, and users.

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Digium Switchvox Review & Rating |

On the hardware side, its features are integrated into a choice of four different phones, which all have color displays. The platform already has a connector for Microsoft Outlook and Salesforce apps.

It also can run third-party apps such as Google Maps. Limited number of preconfigured app integrations. A company official would only share that it’s highly survivable, available, and resilient, with Once you’ve established how many lines and phones you’ll need, you’ll configure your extensions and call routing policies through the admin console.

Instead of offering their own sswitchvox, these providers offer various menus of systems from Cisco, Panasonic, Polycom, and Yealink, among others. The admin console has reporting tools that offer a simple way to create reports based on phones, call queues, IVRsproviders, and direct inward dial DID numbers.

Company doesn’t reveal network backbone information.

Digium Switchvox

How to Block Robocalls and Spam Calls. The Best Wireless Routers for Setting up user extensions is typically among the first steps where you can create extensions, modify them, or import them from other systems. The Best Tech Gifts for Women. It would be nice to have that same mobile app act as a desktop softphone, especially if you don’t like to dial from the desk phone.

Otherwise, the four phones Digium offers should suit most business environments, and the low-end phone offers a nice display and feature set for the price. A developer with access to the admin console can just pull down the Digium Phone Apps menu option, click it, and then click the Create App button. While those are the only connectors Digium currently offers, customers can link other apps, including their own custom software using the Digium application programing interface APIwhich lets developers build apps in JavaScript.


The package is quite suitable if you like their phones, which are all sturdy devices. Asterisk, Digium’s parent company, is the sponsor of its namesake open-source UCC framework for developers and the platform that supports both the Switchvox on-premises and cloud PBX services. While those are the only connectors Digium currently offers it would be nice to see the company roll out morecustomers can link other apps, including their own custom software, by using the Digium API, which lets developers build apps in the widely used JavaScript language.

When enabled, users can dial a call directly from the Kanual contact with an embedded dial button. Digium also has a widget tool to create custom layouts in a feature called Switchboard, which is suited for those who need to manage call queues or users who handle numerous incoming calls and want to create customized views. The service and features performed well during our tests, but it would be nice to have a better picture of their network backbone.

However, even though it doesn’t win overall, Digium Switchvox still provides enough capability to suffice for many operations and it’s available at a fairly competitive price point.

The D60 Figure 1 is quite functional for mankal entry-level phone. The Switchvox for Outlook user interface UI lets users dial a contact’s number directly from Outlook. Under the Call Features drop-down menu, you can choose the Conference Room option where you create a five-digit conference ID for people to access a conference. You may unsubscribe from the newsletters at any time.

While its phones work on both the Switchvox cloud PBX service and its on-premises systems, the two infrastructures don’t tie together.